Online Orders
Orders will be shipped using Royal Mail postal services with delivery fees automatically applied at checkout. Our processing time is between 1-2 working days.
Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.
Shipping Zones
Lemongrass House UK is currently only shipping to the UK. Complications with Brexit and Covid-19 have made the delivery of orders to EU countries too unreliable to continue at this present time.
Out of Stock Items & Back Orders
Here’s how it works:
- Order Any Out-of-Stock Product: If you come across a product that is out of stock, you can now proceed to order it through our website.
- Estimated Arrival Time: Please note that backordered items will take approximately 4-6 weeks to arrive. This time frame allows us to restock the product and fulfill your order efficiently.
- Automatic Updates: Once your backordered item is ready to ship, we will notify you via email with the shipping details.
- Secure Your Item: By placing a backorder, you guarantee that you’ll receive the product as soon as it’s back in stock. This is a great way to ensure you don’t miss out on popular or hard-to-find items.
- No Additional Charges: There are no extra fees for placing a backorder. You’ll only be charged the regular price of the item and any applicable shipping costs at the time of purchase.
- In Stock Items Ship Immediately: If you have a mix of in-stock and backordered items in your order, don’t worry. We will ship the in-stock items right away so that you can start enjoying them without any delay.
Lemongrass House Returns Policy
Here at Lemongrass House we have every confidence that you will enjoy our products as much as we do and that your goods will arrive in perfect condition. However, should you change your mind or find that your goods have been damaged then please follow the guidance below.
Please note that the below policies apply to the UK only.
Cancelation
You have the right to cancel your order from the moment you place your order to 14 days after the day you receive your goods. If you do decide to cancel your order you must do so in writing or by e-mail to the below addresses.
Penventinnie Barn, Truro, TR4 9EG Cornwall
E-mail: info@lemongrass-house-uk.com
Once you have notified us you have 14 days to return the goods in an unused, saleable condition. We will then be happy to refund the cost of the goods and the original shipping to you. You remain responsible for the cost of the return postage. We recommend sending the goods by tracked mail as we are unable to refund goods if they are lost in transit or have been used or damaged.
Damaged Goods and Incorrect Orders
If you find that your goods have reached you in a faulty or damaged state we will happily replace them free of charge or offer a full refund. Please note that we may require photographic evidence and/or the return of the damaged item for our Quality Review team before refunding you. In these cases we will communicate with the customer directly and reach a decision within 10 days of receipt of the goods/photos. You have 30 days from the day you receive your goods to notify us of faulty or damaged goods by calling our customer service number or by e-mail. We reserve the right to refuse returns after the 30 day period has expired.
Lemongrass House Customer Services: 07478907862
E-mail: info@lemongrass-house-uk.com
In the case of damaged or faulty goods we will refund the costs of return delivery upon the production of a receipt.