Delivery and Returns

Online Orders

Orders will be shipped using Royal Mail Services under 2kgs. When the order is over 2kg Parcel Force and UPS Service options will be displayed.

Processing time is between 1-2 working days.

Delivery fees are automatically applied at checkout.

Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.

We are able to delivery to most countries around the world, shipping prices are calculated once a customer’s address has been entered.

Shipping Zones

Lemongrass House UK ships to EU countries that do not have a Lemongrass House partner located within that country.

Out of Stock Items

Items that are displayed on the online store will show the number of products available to purchase. Out of stock items will be restocked as quickly as possible.

Lemongrass House Returns Policy

Here at Lemongrass House we have every confidence that you will enjoy our products as much as we do and that your goods will arrive in perfect condition. However, should you change your mind or find that your goods have been damaged then please follow the guidance below.

Please note that the below policies apply to the UK only.

Cancelation

You have the right to cancel your order from the moment you place your order to 14 days after the day you receive your goods. If you do decide to cancel your order you must do so in writing or by e-mail to the below addresses.

Penventinnie Barn, Truro, TR4 9EG Cornwall

E-mail: info@lemongrass-house-uk.com

Once you have notified us you have 14 days to return the goods in an unused, saleable condition. We will then be happy to refund the cost of the goods and the original shipping to you. You remain responsible for the cost of the return postage. We recommend sending the goods by tracked mail as we are unable to refund goods if they are lost in transit or have been used or damaged.

Damaged Goods and Incorrect Orders

If you find that your goods have reached you in a faulty or damaged state we will happily replace them free of charge or offer a full refund. Please note that we may require photographic evidence and/or the return of the damaged item for our Quality Review team before refunding you. In these cases we will communicate with the customer directly and reach a decision within 10 days of receipt of the goods/photos. You have 30 days from the day you receive your goods to notify us of faulty or damaged goods by calling our customer service number or by e-mail. We reserve the right to refuse returns after the 30 day period has expired.

Lemongrass House Customer Services: 07478907862

E-mail: info@lemongrass-house-uk.com

In the case of damaged or faulty goods we will refund the costs of return delivery upon the production of a receipt.