Terms of service

Terms of Service

Effective Date: 29/07/2025
 Website: www.lemongrass-house-uk.com
 Business Name: Lemongrass House UK Ltd

 

 

1. Introduction

These Terms of Service (“Terms”) govern your use of our website and the purchase of products through it. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, do not use the website.

 

 

2. Eligibility

To use this website, you must:

  • Be at least 18 years old.

  • Be legally capable of entering into binding contracts.

  • Use the site only for lawful purposes.

 

 

3. Products and Orders

  • All product descriptions and pricing are accurate to the best of our knowledge.

  • Orders are subject to acceptance and product availability.

  • We reserve the right to cancel any order for any reason, including errors in price or stock issues.

 

 

4. Pricing and Payment

  • All prices are listed in GBP (£) and include VAT where applicable.

  • We accept payment via secure third-party providers (e.g. Stripe, PayPal).

  • Payment must be received in full before dispatch.

 

 

5. Shipping and Delivery

  • UK delivery typically takes 2–5 business days.

  • International shipping times vary.

  • We are not liable for delays caused by courier services or customs.

  • Full details can be found in our Shipping Policy.

 

 

6. Returns and Refunds

  • You may return unused items within 14 days of delivery for a refund.

  • Items must be in original condition and packaging.

  • To start a return, please contact us at info@lemongrass-house-uk.com

  • Read our full Returns Policy for details.

 

 

7. Your Account

  • You may create an account for faster checkout and order tracking.

  • You are responsible for maintaining the confidentiality of your login details.

  • We reserve the right to suspend or close accounts at our discretion.

 

 

8. Intellectual Property

All content on this site (text, graphics, logos, images, and code) is the property of Lemongrass House UK Ltd or its content suppliers. You may not reproduce, modify, or republish any part without permission.

 

 

9. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for any indirect or consequential loss.

  • Our total liability in connection with any claim shall not exceed the amount paid for the product.

 

 

10. Data Protection & Privacy

We handle your personal information in accordance with GDPR and our Privacy Policy. By using our site, you consent to the collection and use of your data as described.

 

 

11. Prohibited Uses

You must not use this website to:

  • Violate any laws or regulations.

  • Transmit viruses, malware, or harmful code.

  • Harvest or collect personal data of others.

  • Attempt to interfere with our website’s functionality.

 

 

12. Third-Party Links

This site may link to third-party websites. We are not responsible for their content or practices. Use of those sites is at your own risk.

 

 

13. Termination

We reserve the right to terminate or restrict access to our services at any time without notice for violation of these Terms.

 

 

14. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page, and your continued use of the website indicates your acceptance of the updated Terms.

 

 

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

 

 

16. Contact Information

For questions about these Terms, please contact:
 📧 Email: info@lemongrass-house-uk.com
 📞 Phone: 07478 907862
 📍 Address: Penventinnie Barn, Truro, Cornwall, TR4 9EG